Steve Jobs: The lost interview
I’m Bob Cringely,
16 years ago when I was making my television series Triumph of the Nerds, I interviewed Steve Jobs.
1985年乔布斯被他自己引荐的CEO John Sculley排挤出苹果
That was in 1995, 10 years earlier Steve had left Apple, following a bruising struggle with John Sculley, the CEO he had brought into the company.
At the time of our interview, Steve was running NeXT, the niche computer company he founded after leaving Apple.
Little did we know was within 18 months he would sell NeXT to Apple, and 6 month later he'd be running the place.
The way things work in television we use only a part of that interview in the series.
And for years we thought the interview was lost for forever
because the master tape were missing while being shipped from London to US in the 1990s.
Then just a few days ago, series director Paul Sen found a VHS copy of that interview in his garage.
There are very few TV interviews with Steve Jobs and almost no good ones.
They rarely show the charisma, candor and vision that this interview does.
And so to honor an amazing man, here’s that interview in its entirety,
Most of these has never been seen before.
Bob: So, how did you get involved, uh, with personal computers?
Steve: Well, I ran into my first computer when I was about 10 or 11.
And it’s hard to remember back then but I’m, I’m an old fossil now, I’m an old fossil...
So when I was 10 or 11, that was about 30 years ago and no one had ever seen a computer.
To the extent they’d seen them, they’d seen them in the movies.
And they were really big boxes with whirring. For some reason they fixated it on the tape drives, as being the icon of what the computer was, or flashing light somehow.
And, so nobody had ever seen one. They were mysterious, very powerful things that did something in the background.
And so to see one and actually get to use one was a real privilege back,
and I got into NASA Ames Research Center and I got to use a time sharing terminal.
And so I didn’t actually see a computer but I saw a time sharing terminal.
And in those days it’s hard to remember how primitive it was. There were no such things as a computer with a graphics video display.
It was literally a printer. It was a teletype printer with keyboard on it,
so you would keyboard this commands in and you would wait for a while, and then things would go "tatatatatata", and it would tell you something else.
But even with that, it was still remarkable, especially for a 10-year-old,
that you could write a program in BASIC, let's say, or FORTRAN.
And actually this machine would sort of take your idea, and it would sort of execute your idea and give you back some results.
And if they were the results you predicted, your program really work, and it was incredibly thrilling experience.
So I became very err.... captivated by computer.
And a computer to me was still a little mysterious
cause it's at the other end of wire, I had never really seen the actual computer itself.
I think I got tours of computers after that, saw the insides,
and then I was part of this group at Hewlett-Packard
when I was 12, I called up Bill Hewlett who lived in Hewlett-Packard at the time.
And again this dates me... But there was no such thing as unlisted telephone number then,
so I can just look into the book and look his name up.
And he answered the phone, and I said Hi, My name is Steve Jobs. You don't know me,
but I'm 12 years old, and I'm building a frequency counter, and I'd like some spare parts.
and so he talked to me for about 20 minutes,
I will never forget as long as I live, he gave me the parts, but he also gave me a job working in Hewlett-Packard that summer.
and I was 12 years old. and that really made a remarkable influence on me,
Hewlett-Packard was really the only company I'd ever seen in my life at that age.
And it forms my view of what a company was and how well they treated their employees.
You know, at that time, I mean they didn't know about cholesterol back then.
And then at that time they used to bring a big car full of donuts and coffee out at 10 o'clock every morning,
and everyone take a coffee and have a donut break, just little things like that .
It was clear that the company recognized its true values was its employees.
So anyway, things led to things with HP and I started going up to their Palo Alto Research Labs every Tuesday night,
with a small group of people to meet some of the researchers and staffs.
我见到了第一台台式计算机 HP 9100
and I saw the first desktop computer ever made which was the HP 9100.
It was that as big as a suitcase but it actually had a small Cathode Ray Tube (CRT) display in it.
And it was completed self-contained. There was no wire going off behind the curtain somewhere, and I fell in love with it.
And you could program BASIC in APL. And I would just, for hours, you know, get right up to HP and just hang around that machine and write programs for it.
so that was the early days. And I met Steve Wozniak around that time too.
maybe a little earlier, when I was about 14, 15 years old.
and we immediately hit it off , and he was the first person I met who knew more electronics than I did.
So I like him a lot and he was, uh, maybe 5 years older than I.
He gone off to college and got kicked out for pulling pranks.
And he was living with his parents and going to De Anza, the local junior college.
so we became best friends and started doing projects together.
We read about the story in Esquire magazine about this guy named Captain Crunch,
who could supposedly make free telephone calls, you heard about this I'm sure.
And we again, we were captivated. How could anybody do this?
And we thought it must be a hoax.
And we started looking through libraries, looking for the secret tones that would allow you to do this.
And it turned out that we were at Stanford Linear Accelerate Center one night,
and way in the bowels of their technical library, way down at the last bookshelf in the corner bottom rack.
We found an AT&T Technical Journal that laid out the whole thing.
And that's another moment I'll never forget.
We saw this journal and we thought "My God! It's all real".
And so we set out to build a device to make these tones.
And the way it work was, you know when you make long distance call you used to hear "dududududu" right in the background.
They were tones that sound like the touch tone you make on your phone, but they were a different frequency so you couldn’t make them.
It turned out that was the signal from one telephone computer to another,
controlling the computers in the network.
And AT&T made a fatal flaw when they designed an original telephone network, digital telephone network,
was they put the signal in from computer to computer in the same band as your voice,
which meant if you could make those same signals, you could put it right into the handset.
And literally, the entire AT&T international phone network would think that you were an AT&T computer.
So after three weeks we finally built a box like this, that worked.
And I remember the first call we made was down to, uh, LA, one of Woz‘s relativesdown in Pasadena.
We dialed the wrong number. But we woke some guy up in the middle of the night.
we were yelling at him like ‘Don’t you understand we made this call for free!’
and this person didn’t appreciate that. But it was miraculous.
And we build these little boxes to do “Blue Boxing” as it was called.
And we put a little note in the bottom of them, and our logo was he’s got the whole world in his hands, hahaha
And, they worked. We built the best blue box in the world, it was all digital, no adjustments.
And, so you could go to the pay phone, you could, you know, take a trunk over the white plane,
and take a satellite over the Europe, and then go to Turkey, take a cable back to Atlanta.
You could go around the world, you could go around the world 5 or 6 times cause we learned all the codes and how to get on the satellite and stuff.
And then you could call the pay phone next doors, so you could shout at the phone,
after about a minute it would come to another phone, it was, it was miraculous.
And you might ask what so interesting about that.
What so interesting is that we were young, and what we learned was that we could build something, ourselves,
that could control billions of dollars worth of infrastructure in the world.
That was what we learned, was that, us, two, you know, we didn’t know much,
we could build the little thing that could control a giant thing.
And that was an incredible lesson. I don’t think there would have ever been an Apple computer had there not been Blue Box.
Bob: Woz said you called the Pope?
Steve: Yeah, we did call the Pope. He, uh, he pretended to be Henry Kissinger.
And we get the number of the Vatican and we called the pope.
They started waking people up in the hierarchy, you know, I don’t know, Cardinals, and this and that.
And they actually sent someone to wake up the Pope.
When finally we burst out laughing they realized that we weren’t Henry Kissinger.
And, so we never got the talk to the Pope but it was very funny, so...
Bob: So the jump from Blue Boxes to personal computers, what sparked that?
Steve: Well, necessity.
In a sense that there was time sharing computers available, and there was a time sharing company in Mountain View that we could get free time on.
So, but we need a terminal. And we couldn’t afford one. So we designed and built one.
And that was the first thing we ever did, we built this terminal.
So what an Apple I was, was really an extension of this terminal, putting a micro process around the back end.
That’s what it was. It’s really a kind of two separate projects put together.
So first we built the terminal and then we built the Apple I.
And we, we really built it for ourselves because we couldn’t afford to buy anything.
And we scavenge parts here and there and stuff. And we built this all by hand
I mean it take, you know, 40 to 80 hours to build one, and it would always be breaking cause all these little tiny wires.
So it turned out that a lot of our friends want to build them, too.
And although they could scavenge most of the parts as well, they didn’t have the sort of skills to build them that we had acquired by training ourselves through building them.
So we ended up helping them build most of their computers and it was really taking up all of our time.
And we thought, you know, if we could make, what’s called printed circuit board,
which is a piece of fiberglass with copper on both sides that’s etched to form the wire,
so that you can build a computer, you know, you can build an Apple I in a few hours instead of 40 hours.
if we only had one of those, we could sell them to all of our friends for, you know as much as it cost to make them, make our money back
and everybody would be happy, we say, we’d get a life again.
So we did that. I sold my Volkswagen bus and Steve sold his calculator,
we got enough money to pay a friend of us to make the art work to make a printed circuit board.
And we made some printed circuit boards, and we sold some to our friends,
and I was trying to sell the rest of them so we can get micro bus and calculator back….
And I walked into the first computer store in the world, which was the Byte Shop of a Mountain View, I think, on El Camino.
It metamorphosized within an adult bookstore a few years later, but at this point, it was the Byte Shop.
And the person I ran into, I think his name was Paul Terrell.
(Mountain View: http://baike.baidu.com/view/732047.htm
He said ”You know, I’ll take 50 of those”, I said “this is great”.
“ But I want them fully assembled”
We never thought of this before, so we then kicked this around,
we thought “Why not? Why not try this?”
And so I spent the next several days on the phone talking with electronic parts distributors,
we didn’t know what we were doing, and we said, “look, here is the parts that we need”
We figured we’d buy a hundred sets of parts, build 50,
sell them to the Byte Shop for twice what they cost us to build them,
therefore paying for the whole hundred and then we have 50 left so we could make our profits by selling those.
so we convince these distributors to give us the parts on net 30 days credit.
We have no idea what that meant... “Net 30? sure... sign in here”, so we have 30 days to pay them.
So we bought the parts, we built the products and we sold 50 of them to the Byte Shop in Palo Alto,
and got paid in 29 days and went to pay off the parts people in 30 days.
And so we were in business, but we have the classic Marxian profit realization crisis,
the profit wasn’t in liquid currency, our profit was in 50 computers sitting in the corner.
so then all of a sudden, we had to think, wow, how we gonna realize our profit?
so we started thinking about distribution, are there any other computer stores?
We started calling the other computer stores we had heard of across the country. We just kind of eased into business that way.
The third key figure in the creation of Apple was the former Intel executive Mike Markkula
I ask Steve how he came aboard.
Steve: We were designing the Apple II.
And we really had some, some much higher ambitions for the Apple II.
Woz's ambitions were he wanted to add color graphics.
My ambition was that,
it was very clear to me that while there were a bunch of hardware hobbyists, they could assemble around the computers,
or at least take our board, and add the transformers for the power apply, the case, the keyboard, and go get, and etc. You know, go get rest of the stuff.
For everyone of those, there were a thousand of people, they couldn't do that but wanted to mess around with programming,
software hobbyists, just like I had been, you know, when I was 10, discovering that computer.
And so my dream for the Apple II was to sell the first real packaged computer, packaged personal computer.
You didn't have to be a hardware hobbyist at all.
And so combining both of those dreams, we actually designed a product.
And I found the designer and we designed the packaging and everything.
And we wanted to make it out of plastic and we had the whole thing ready to go.
But we needed some money for tooling the cases and things like that. We needed a few thousand of dollars. And this was way beyond our means.
So I went looking for some venture capital.
And I ran across one venture capitalist name Don Valentine, who came over to the garage
and he later said I look like a renegade from the human race, that was his famous quote.
(Don Valentine: http://en.wikipedia.org/wiki/Don_Valentine)
And he said he wasn't willing to invest us but he recommended a few people that might.
One of those was Mike Markkula.
So I called Mike on the phone and he came over.
And Mike had retired at about 30 or 31 from the Intel,
he was a product manager there and got a little bit stock.
And, you know, made like a million bucks on stock options, which at that time was quite a lot of money.
And he’d been investing in oiling and gas deals and kind of staying at home, doing that sort of thing.
And he, I think, was, was kind of antsy to get back into something. And Mike and I hit it off very well.
And so Mike said, "OK, I'll invest",
after a few weeks and I said "No, we don't want your money , we want you."
So we convince Mike to actually throw in with us, as an equal partner.
And so Mike put in some money, and Mike put in himself, and three of us went off.
We took this design, and it was virtually done as an Apple II, and tooled it up, and announced it,
a few months later at the West Coast Computer Faire.
(West Coast Computer Faire： http://en.wikipedia.org/wiki/West_Coast_Computer_Faire)
Bob: What was that like?
Steve: 妙不可言，Apple II最受欢迎
Steve: It was great. We got the best,
you know this West Coast Computer Faire was small at that time, but to us it was very large,
and, so we had this fantastic booth there, err, we had a projection television showing the Apple II and showing its graphics
which today look very crude but at that time were by far the most advanced graphics on the personal computer.
and I think, you know, my recollection is that we stole the show,
and a lot of dealers and distributors started lining up and we were off and running.
Bob: How old were you?
Bob: 21? you were 21 and you were a big success,
you have just sort of done it by the seat of your pants. You don’t have any particular training on this.
How do you learn to run a company?
Steve: err… you know, throughout the years in business, I found something,
which was I always ask why you do things,
and the answers you invariably get are “oh that’s just the way it’s done”,
nobody knows why they do what they do, nobody thinks about things very deeply in business, that’s what I found. I’d like to give you an example.
When we were building our apple Is in the garage, we knew exactly what they cost.
when we got into factory in the Apple II days, the accounting had this notion of the standard cost,
where you kind of set a standard cost at the end of a quarter, and you adjust with a variance,
and I kept asking why do we do this?
and the answer is “that’s just the way it’s done”,
and after about 6 months of digging into this, what I realized was the reason you do it is because you don’t really have good enough controls to know about how much cost,
so you guess, and you fix your guess at the end of the quarter.
And the reason why you don’t know how much it cost is because your information systems aren’t good enough.
so ...but nobody said it that way.
So later on when we design this automated factory for Macintosh, we were able to get rid of a lot of these antiquated concepts,
and know exactly what something costs to the second.
So in business, a lot of things are … I call it “folklore”,
they are done because they were done yesterday, and the day before.
And ...so what that means is that if you are willing to sort of ask a lot of questions, think about things and work really hard,
you can learn business pretty fast, not the hardest thing in the world.
Bob : Not rocket science?
Steve: It’s not rocket science. No
Bob: 最早接触HP 9100时，你谈到自己编程的事
Bob: Now...when you were first coming in contact with these computers and inventing them and before that working on the HP 9100, you do talk about writing programs.
What sort of programs? What do people actually do with these things?
A: See what we did with them, well, I would give you a simple example …
when we were designing our blue-box we used… we wrote a lot of custom programs to help us design it.
you know to do a lot of the dog work for us in terms of calculating,
master frequencies with sub-devisors to get the other frequencies and things like that…
we use computer quite a bit to calculate how much error we would get in the frequencies, and how much can be tolerated.
so we use them in the work, but much more importantly, it does nothing to do with using them for anything practical…
have to do with using them to be a mirror of your thought process, to actually learn how to think.
I think the greatest value of learning how to think....
I think everybody in this country should learn how to program a computer, should learn a computer language,
because it teaches you how to think, it’s like going to law school,
I don’t think anybody should be a lawyer, but I think going to law school may actually be useful coz it teaches you how to think in a certain way.
In the same way the computer programming teaches you in a slightly different way how to think...
And so … I view computer science as a liberal art.
It should be something everybody takes in a year in their life, one of the courses they take is, you know learning how to program.
Bob: I learned APL, you know, obviously, is part of the reason why I'm going through life sideways.
Steve: Was it you look back and consider it, enriching experience that taught you to think in a different way, or not?
Bob: Err... No, not that particularly. Other language perhaps more so, I started with APL.
So I mean, obviously, the Apple II was a terrific success, just incredibly so. And the company grew like topsy and eventually went public
and you guys got really rich. What's it like to get rich?
Steve: It's very interesting. I was worth, err, about over a million dollars when I was 23,
and over 10 million dollars when I was 24, and over a hundred million dollars when I was 25.
And it wasn't that important, Because I never did it for the money.
I think money is wonderful thing because it enables you to do things,
it enables you to invest ideas that don't have a short term payback and things like that.
But especially at that point in my life, it was not the most important thing.
The most important thing was the company, the people, the products we were making, what we were going to enable people do with these products.
So I didn't think about it a great deal and I never sold any stock,
and just really believe the company would do very well over the long term.
Central to the development of the personal computers was the pioneering work
being done at Xerox Palo Alto Research Center, which Steve first visited in 1979.
(Palo Alto Research Center http://baike.baidu.com/view/3455290.htm)
I had 3 or 4 people who kept bugging me that I get my rear over the Xerox Park and see what they are doing.
And so I finally did. I went over there, and they were very kind and they showed me what they were working on.
And they showed me really three things,
but I was so blinded by the first one that I didn't ever really see the other two.
One of the things they show me was object oriented programming, they show me that. But I didn't even see that.
The other one they show me was really a network computer system,
they had over hundred Alto computers all networked using email, etc,
I didn’t even see that.
I was so blinded by the first thing they showed me, which was graphically user interface.
I thought it was the best thing I had ever seen in my life.
Now, remember, it was very flawed, when we saw it, it was incomplete,
they had done bunch of things wrong, but we didn‘t know that at that time,
it’s still though they have the germ of the idea was there, and they had done it very well…
and within, you know, 10 minutes, it was obvious to me that all computers would work like this someday, it was obvious,
I mean you can argue about how many years it would take, and you can argue about who the winners and losers might be,
but you couldn’t argue about the inevitability it was so obvious,
you would have felt the same way had you been there.
Bob: Paul Allen也说过同样的话, 真有趣
Bob: You know, that’s … those were exactly words Paul Allen used. It’s really interesting.
Steve: Yeah, it’s obvious.
Bob: But there were two visits… you saw and you brought some people back with you,
and what happened the next time, they made you cool your heels for a while.
Bob: 是吗？可是Adele Goldberg的说法正相反
Bob: No? Well, Adele Goldberg says otherwise.
Steve: what do you mean?
Bob: Well, she did the demo when the group came back,
she said that she argued against doing it for 3 hours,
and they took you to other places showing you other things while she was arguing.
Steve: oh… you mean they were reluctant to show us the demo.
oh, I have no idea. I don’t remember that, I thought you meant something else.
Bob: so they were very skillful,
Steve: yeah, but they did show us.
and it’s good they showed us because the technology crashed and burned at Xerox, they used to call ...
Steve: what’s that?
Bob: Yeah, why?
Steve: I actually thought a lot about that,
and I learned more about that with John Sculley later on and I think I understand that now pretty well,
What happens is, like with John Sculley, err…
John came from Pepsi co, and they almost would change their product once every 10 years,
to them, new product is like a new size of bottle,
so if you are a product person, you couldn’t change the course of that company very much,
so who influences the success of Pepsi co?
The sales and marketing people, therefore they would once get promoted and therefore they would once run the company,
well, for Pepsi co, that might have been okay.
But it turns out the same thing can happen in technology companies, that they get monopolies, like, oh, IBM and Xerox.
If you are a product person at IBM or Xerox, so you make a better copier or a better computer, so what?
When you have a monopolies market share, the company is not any more successful,
so the people who can make the company more successful are sales and marketing people.
And they end up running the companies, and the product people get driven out of this decision making forums.
And the companies forget what it means to make great products. It... sort of the product sensibility,
and... the product genius brought them to that monopolistic position gets rotted out by people running this companies who have no conception of a good product versus a bad product,
they have no conception of craftsmanship that’s required, … that take a good idea and turn it into a good product,
and they really have no feeling in their hearts usually about wanting to really help the customers.
So that’s what happens in Xerox,
the people in Xerox PARC used to call the people who runs the Xerox tonerheads,
and these tonerheads would come out to the Xerox and PARC says they have no clue of what they are saying.
Bob: For our audience, toner is what?
Steve: Toner is what you put in a copier, you know the toner you add to an industrial copier?
Bob: The black stuff?
Steve: The black stuff, yeah.
Basically they were copier heads, just have no clue about what a computer can do,
and so they just grabbed defeat from greatest victory in the computer industry,
Xerox could have owned the entire computer industry today, could have been company 10 times its size,
could have been IBM, Could have been IBM in the 1990’s, …. could have been the Microsoft in the 1990’s. So ...
but anyway that’s all ancient history, doesn’t really matter anymore.
You mentioned IBM, when IBM entered the market, was that a daunting thing for you at apple?
Oh sure. I mean… here was apple, you know a 1 billion dollar company,
and here was IBM, at that time, probably about 30-some-odd-billion-dollar company entering the market,
sure. it was very scary.
Err... we made a very big mistake though, that IBM’s first product was terrible. It was really bad.
We made a mistake of… not realizing that a lot of other people have strong vested interests to help IBM to make it better.
So ...If it has just been IBM, it would have crashed and burned.
But IBM did have I think a genius in their approach, which was to have a lot of people have vested interests in their success.
And that’s what saved them in the end.
Bob: So you came back from visiting Xerox PARC with a vision, and how do you implement the vision?
Steve: Well, I got our best people together and started to get them working on this,
the problem was we hired a bunch of people from HP, and they didn’t get this idea, they didn’t get it.
I remember having dramatic arguments with some of these people,
who thought the coolest thing in user interface was the soft keys at the bottoms of the screen, you know.
They have no concept of proportionally spaced fonts, no concept of the mouse.
As a matter of fact, I remember arguing with these folks, people screaming at me,
it could take us 5 years to engineer a mouse and it would cost 300 dollars to build.
I finally got fed up and just went outside and found David Kelly design,
I asked him to design me a mouse in 90 days and we had a mouse that we can build for 15 bucks and that was phenomenally reliable.
So I found that, in a way... Apple did not have the caliber of people that was necessary to seize this idea in many ways.
There was a core team that did, but there was a larger team that mostly had come from HP that didn’t have a clue.
Bob: It becomes this issue of professionalism, there’s dark side and light side? isn’t it?
Steve: No, you know what it is... No, it’s not dark and light.
People get confused, companies get confused,
when they started getting bigger, they want to replicate their initial success,
and a lot of them think well somehow there are some magic in the process, of how success is created...
so they started to try to institutionalize process across the company.
And before very long, people get very confused that the process is the content…
that’s ultimately the downfall of IBM.
IBM has the best process people in the world, they just forgot about the content.
And that’s so what happened a little bit at apple too, we had a lot of people who are great at management process,
they just didn’t have a clue as to the content,
and in my career, I found that the best people you know are the ones who really understand the content,
and they are pain in the butt to manage, you know but you put up with it because they are so great at the content,
and that’s what makes a great product, it’s not process, it’s content.
So we had a little bit of that problem at apple.
And that problem eventually resulted in the Lisa,
which had its moment of brilliance, in a way it was very far ahead at its time…
but that was not enough fundamental content understanding. Apple drifted too far away from its roots.
To these HP guys, 10,000 dollars was cheap,
to our market, to our distribution channels, 10,000 dollars was impossible.
So, we produced the product which completely mismatch for the culture of our company,
for the image of our company, for the distribution channels of our company,
for the current customers. None of them could afford a product like that.
And it failed.
Bob: 就如同你同John Couch对领导权的争夺一般？
Bob: Like you and John Couch fought for leadership?
Steve: Absolutely, and I lost. That’s correct.
Bob: How did they come about?
Steve: Well... I thought Lisa was in serious trouble,
and I thought Lisa was going off this very bad direction as I have just described,
and err... I couldn’t convince enough people and the senior management of Apple,
but that was the case...we ran the places as team for most part.
So I lost, and at that point of time, you know I brooded for a few months…
but it was not very long after that it really occurred to me that if we didn’t do something here, the Apple II was running out of gas,
and we needed to do something with this technology fast, or else Apple might cease to exist as the company that it was.
So I formed a small team to do the Macintosh,
and we were on a mission from God to save Apple.
No one else thought so, but it turned out we were right.
And as we evolved the Mac, it became very clear that, this was also a way of re-inventing Apple.
We re-invented everything, we re-invented manufactures,
I visited probably 80 automatic factories in Japan,
and we built the world’s first automatic computer factory in the world, in California here,
so we adopted the 68,000 Micro Processors that Lisa had,
we negotiated the price that was 1/5 of what Lisa was going to pay for, because we were using much higher volume,
and we really started to design this product that can be sold for a thousand dollars, called the Macintosh
,and we didn’t make it. We could have sold it at 2000 dollars, but we came out 2,500,
and we spent 4 years in our lives doing that and we built the product,
we built the automatic factory, the machine to build the machine,
we built a completely new distribution system, and we built a completely different marketing approach,
and I think we worked pretty well.
Bob: Now, you motivated this team, I mean you have to guide them...
Steve: We built the team.
Bob: You built the team, motivated, guided them dealt with them.
We have interviewed just lots and lots of people from the Macintosh team,
and you know what keeps coming down to is your passion, and your vision,
how do you order your priorities in there? What’s important to you in the development of a product?
Steve: You know... one of the things that really hurt Apple was after I left,
John Sculley got a very serious “disease”, and that “disease”, I have seen other people get it too,
it’s the “disease” of thinking that a really great idea is 90% of the work,
and if you just tell all these other people, “here is this great idea!”, then of course they can go off and make it happen.
And the problem with that is that there is just tremendous amount of craftsmanship in between a great idea and a great product.
And as you evolve the great idea, it changes and grows, it never comes out like it starts.
Because you learn a lot more, you get into the subtleties,
you also find ... There’s tremendous trade-offs that you have to make,
I mean you know there are just certain things you can’t make electrons do,
there are certain things you can’t make plastic do, or glass do,
and... or factories do, robots do,
and you get into all these things, designing a product is keeping 5000 things in your brain.
These concepts, and fitting them all together in... and kind of continuing to push and fit them together and in new and in different ways to get what you want.
And everyday you discover something new that is new problem or new opportunity to fit these things together a little differently.
It’s that process that is the magic.
So we had a lot of great ideas when we started,
but what I always felt that a team of people doing something that’s really believe in is like ...
When I was a young kid, there was a widowed man lived up the street.
And he was in his eighties, he was a little scary looking,
and I got to know him a little bit... I think he might pay me for cutting mow his lawn or something …
One day he said “come along to my garage, I want to show you something.”
And he pulled out his dusty old rock tumbler,
that was a motor and a coffee can and a little band between them,
and he said “come out with me”, we went out to the back, and we got some just rocks, some regular old ugly rocks,
and we put them in the can with a little bit of liquid and a little bit of grits powder,
and we closed the can up and he turned this motor on, and he said, “come back tomorrow”.
And this can was making racket as the stones went around, and I came back the next day,
and we opened the can, and we took out these amazingly beautiful polished rocks, err...
the same common stones had gone in through rubbing against each other like this,
creating a little bit of friction, creating a little bit of noise, had come out these beautiful polished rocks.
And that’s always been in my mind that, my metaphor for a team working really hard on something they're passionate about.
It's that through the team, through that group of incredibly talented people bumping up against each other,
having arguments, having fights sometimes, making some noise, and working together they polish each other
and they polish the ideas, and what comes out are these really beautiful stones.
So it’s hard to explain, and it’s certainly not the result of one person,
I mean people like symbols, so I am the symbol of certain things
but it’s really the team effort on the Mac.
Now, in my life I observed something fairly early on at Apple,
which … I didn’t know how to explain it then, I felt a lot about since.
Most things in life, the dynamic range between average and the best, is at most 2 to 1,
Like you are in New York city, you get an average Taxi cab driver versus the best Taxi cab driver,
you know you would probably get to your destination with the best cab maybe 30% faster, you know in automobile.
What’s the difference between an average and the best? Maybe, I don’t know 20%?
the best CD player and an average CD player, I don’t know, 20%?
2 to 1 is a big ..big dynamic range in most life.
In software, and it used to be the case with hardware too,
the difference between